Speaker Bio
With over 18 years of experience in the IT industry, Ji Soo Yoon has played pivotal roles in telecommunications, cloud transformation, AI/ML analytics, and big data. For over a decade, he has been deeply involved in the telecommunications sector, managing complex BSS/OSS transformations, hybrid cloud applications, and next-generation digital platforms across major telecom companies in the Asia-Pacific region. His expertise spans solution architecture, cloud infrastructure, and managing end-to-end IT operations, with hands-on experience from major projects across South Korea, Australia, and Malaysia.
Since joining IBM Korea in 2022, Ji Soo Yoon has played a key role in shaping the thought leadership around digital services and digital channel operations, positioning them as essential avenues for telecommunications companies to extend beyond traditional telco services. Recognizing that the future of telco lies not only in infrastructure but also in enhanced customer engagement and value-added services, Ji Soo has been instrumental in delivering innovative solutions like the Subscription Platform for LG Uplus. This platform demonstrates how telcos can evolve from being network providers to digital service enablers, offering personalized, on-demand experiences to customers.
Under his leadership, the focus has been on leveraging digital channels to streamline operations, increase customer touchpoints, and create seamless user journeys. Ji Soo has championed the integration of AI/ML and advanced analytics to improve service personalization, automate customer support, and offer new revenue streams through services like subscription-based content, smart home solutions, and IoT services. By building robust multi-channel digital platforms, he has enabled telcos to not only meet rising customer expectations but also differentiate themselves in a highly competitive market. His work highlights how telcos can transform their operational models to become central players in the broader digital ecosystem, driving growth and innovation far beyond traditional communication services.
Ji Soo’s in-depth industry knowledge ranges from microservices architecture and cloud implementation to machine learning and BSS/OSS solutions. His extensive background in consulting, solution delivery, and project management has positioned him as a trusted advisor and leader in digital transformation initiatives, making him a valuable contributor to panel discussions on digital services and telecom innovation. His ability to bridge technical depth with strategic oversight ensures seamless project execution and innovation.