Digital Trust Summit Session 1: Strengthening Digital Trust — Policy and Governance Responses to Scams and Fraud

Every scam that reaches a user undermines trust in ASEAN's digital economy. This session opens with a short framing that sets the stakes for the discussion ahead, before launching two major GSMA research publications — the Digital Nations ASEAN 2026 Report: Building Trust in ASEAN's Digital Future, and the GSMA ASEAN Consumer Scam Survey Report 2026 — offering the latest regional data on consumer experience and policy priorities. These insights set the

stage for the policy leadership panel, "Building ASEAN's Coordinated Response to Scams and Fraud," where policymakers, regulators and industry leaders explore practical approaches to strengthening trusted communications, digital identity and cross-sector collaboration.

Session Programme:

11:30 – 11:40

Digital Nations ASEAN 2026 Report Launch: Building Trust in ASEAN’s Digital Future

This report launch will provide an overview of the latest developments shaping ASEAN's digital transformation, with a focus on the role of trust in building a secure, inclusive and resilient digital future. The findings will help establish the broader policy context for the discussion that follows.

11:40 – 11:50

GSMA ASEAN Consumer Scam Survey 2026 Report Launch

This report launch will highlight consumer perspectives and experiences relating to scams across the region. The findings will provide insight into how scams are affecting confidence in digital services and help identify priorities for strengthening consumer protection and digital trust.

11:50 – 12:30

Panel: Building ASEAN's Coordinated Response to Scams and Fraud

Scams increasingly cross borders, platforms and sectors, making coordinated action essential. The panel will bring together perspectives from policymakers, regulators and industry to examine practical approaches to prevention, detection, trusted communications, digital identity, information sharing and cross-sector cooperation, with a focus on strengthening ASEAN's collective response to scams and fraud.